Healthcare - A Unique Place for Conflict Resolution

Mission

To improve the delivery of healthcare services by encouraging people to talk to people in a setting and with tools that will enable them to successfully engage in conversations that are difficult and challenging.

Often healthcare providers spend millions on the latest materials and equipment to gain competitive advantage, yet they fail to enter into the conversations they know they should have. Their human capital, already in place has far more impact on improving the quality of care and medical outcomes.

Using our relationship centered approach, CMC improves healthcare by strengthening the human capital, an often overlooked valuable asset.

CMC is proud to offer the following services for nurses, doctors, directors, managers, and general hospital staff.

Conflict Resolution, Facilitated Conversations and Mediation
•	Our experience is that many times the parties directly involved in the conflict just don't feel comfortable talking to each other - or they've tried and it didn't accomplish much. We provide an objective third party trained to help people communicate constructively. Take a look at what we can do for you!
•	Patient Complaint Management. For our proposal, see Patient Complaint Services.
•	Training. We've provided team training for leadership, departments and units - see our training tab.

Examples of what we're currently doing:
•	Facilitating conversations between three physicians who are taking apart their practice and going solo.
•	Bringing staff together in an ICU department who are in conflict and are committed to improving their working environment.
•	Helping three nurses who have been in conflict for the past six months, working the same shift and dreading coming to work - but all three committed to "their" hospital.
•	Facilitating a constructive conversation between two docs and an Emergency Room staff around ways to work more collaboratively together.
•	A patient, their family and the two attending physicians over specific treatment of care issues. (They all need a safe and confidential place to talk honestly and openly.)
•	Working with an ER department to create an environment where open, honest communication is the standard of practice and an integral part of the expectations for everyone, nurses, physicians and management.
•	Working with two hospitalists groups working in the same hospital. There are expectations to work out around coverage, who the unassigned patients go to and on-call times. They need a "safe" and "objective" place to have these conversations in a productive manner that also provides for measurable accountability.