Training Opportunities

Steve Charbonneau has been teaching the forty hour mediation certificate class at the University of Colorado - Denver for the past five years.  He has also taught the Colorado State Personnel Mediation Certificate class on numerous occasions, taught mediation training to a select group of Littleton Adventist Hospital & St. Anthony Central's leaders, as well as many conflict resolution modules to various organizations and work groups.

Steve brings a unique perspective to this training, one of daily involvement in all aspects of conflict resolutions.  This insures his training is practical, spiced with stories and role plays relevant to the conflicts the groups he is training will be experiencing this week.

Steve also uses two helpful visual processes to insure the tips and tools are easier to remember.

Teeter-Totter and the Pinch Process
•	The Teeter-Totter, a process all conflicts progress through, if they are to be resolved successfully. Contact me if you'd like to know more.
•	The Pinch Process, a process for managing expectations, commitment to my understanding of the expectations, what a productive relationship functions as and finally; "What will I do  when my expectations aren't met - I'm pinched! Contact me if you'd like to know more about how we get into pinches and out again - productively!
•	Meaningful Conversation training involves workgroups who need to improve their working relationship, learn to talk about the things they've been avoiding and get back to the business of productiveness.  Give us a call, or email.
•	Steve will customize the training for each group, facility or conflict resolution challenge.

Citizen - Police Mediation Training

We're one of the few, or maybe only place in the nation that offers a proven training for mediators doing citizen - police mediations.  This is a specialized training, based upon our experience and the officers we've worked with.  Our training typically takes one full day, or two half days to complete.  We then recommend co-mediation or mentoring to implement the skills and insure quality mediations.

 

Mediator Training

We believe any mediator must go though a mentoring/internship process to fully develop their style and be successful.  No matter what skills you bring, doing a real mediation is different than all the training you may have received.  We bring a newbie into our program, match them up with numerous senior mediators and push them to refine their skill-set and become truly competent.

Many times you don't get a second bite of the apple and making sure you provide an excellent mediation experience is absolutely necessary.

You might also want to check out a paper that was done on CMC's mentoring of mediators by Isenhart-Spangle.